Question 1

How do I contact you for a quote or demo?

Accepted Answer

If you are interested in our products, please fill out the request form at www.vobling.com/request, and we will contact you shortly.

Question 2

What equipment (VR headset and accessories) do I need to use your training products?

Accepted Answer

All of our applications are currently compatible with Meta and HTC VR headsets.
Please note that the VR headset must be purchased separately.

For the VR Fire Trainer, our interactive extinguisher is also required. This can be purchased through us or one of our authorized resellers when you buy the license.

Question 3

How can we get technical support after purchase?

Accepted Answer

We are always here to support you with our applications.

For any technical issues or questions, please contact your authorized reseller or reach out to us directly at support@vobling.com.

Question 4

Can you change the language in the VR Fire Trainer Application?

Accepted Answer

Absolutely! You can change the language under the settings button in the lobby. The VR Fire Trainer Application supports multiple languages, including English, Swedish, German, Polish, Chinese (simplified), Finnish, French, Norwegian, Dutch, Romanian, Hungarian, Croatian, Serbian, Macedonian, Arabic, Spanish and Danish.

Question 5

How is the trainee guided?

Accepted Answer

We offer diverse training programs in our library to cater to various needs. Users can start with a tutorial introduction to grasp the basics. Our training programs cover a wide range of fire types, environments, and fire extinguishers. 
For a personalized touch, users can create their own training session with our "My Combo" feature.

Question 6

What is the VR Fire Trainer price?

Accepted Answer

The price of our Vobling VR Fire Trainer varies depending on hardware choices, number of users, and custom software requirements. It is a highly cost-effective alternative to traditional fire drills. 
Contact us today at info@vobling.com for a precise quote based on your needs!

Question 7

How does the VR Fire Trainer stay current with industry standards and best practices in fire safety?

Accepted Answer

Staying at the forefront of fire safety is a top priority for us. We regularly update the Vobling VR Fire Trainer to align with the latest industry standards and best practices. Our commitment to continuous improvement ensures that users receive the most up-to-date and relevant training, keeping pace with advancements in fire safety protocols. Since 2022, the Vobling VR Fire Trainer is approved to be used in Hot/Flammable Work courses in Sweden and since 2024 also in Norway!

Question 8

How can we get support once we have purchased the VR Fire Trainer?

Accepted Answer

We've got you covered! Visit our support page at www.vobling.com/support for a wealth of resources, including frequently asked questions and tips and tricks to maximize your VR Fire Trainer experience. For additional assistance, our support team is just an email away at support@vobling.com.

Question 9

How frequently are new training programs added to the library, and how can users access them?

Accepted Answer

We keep our training content fresh, and your license gives you access to every future update. We regularly add new programs to the library, so you always have new scenarios and challenges to practice. It’s easy to get these updates, ensuring you always have the latest and most realistic fire simulations.

Note: To update the software, just connect your headset to Wi-Fi.

Question 10

What do I need and what headset do you recommend?

Accepted Answer

You will need:

The Interactive Extinguisher
The Vobling VR Fire Trainer Application
A compatible VR Headset (bought separately from a third party).

Supported Headsets
We currently support Meta Quest 3/3s and HTC VIVE Focus 3/Vision.

Note: For the full experience, including Passthrough and Hand Tracking, we recommend using Meta Quest 3 and 3s. These specific features are not available on the HTC VIVE Focus 3/Vision.

Question 11

What headset do I need for passthrough?

Accepted Answer

Passthrough is currently supported on Meta headsets, such as Meta Quest 3 and Quest 3S. The feature is optimized for the Meta platform to ensure the best possible experience and performance.

Question 12

Why doesn’t HTC work with passthrough?

Accepted Answer

HTC headsets are not supported for our passthrough solution. This is because the platform currently does not offer the same technical capabilities and development support for mixed reality and passthrough features as Meta. To ensure stability, quality, and future development, we are focusing on the Meta platform.

Question 13

How can I upgrade to Meta?

Accepted Answer

Please contact your reseller or reach out to us at info@vobling.com, and we will help you with a smooth upgrade to Meta.

Question 14

Can I use passthrough outdoors?

Accepted Answer

Using passthrough outdoors is possible but please keep this in mind: To prevent sun damage to your lenses and display, always keep the headset in the shade and never expose the inner lenses to direct sunlight. Learn more about outdoor safety here: Meta Care & Best Practices.

Question 15

Do I need Wi-Fi for passthrough?

Accepted Answer

The passthrough feature itself does not always require Wi-Fi, but an internet connection may be needed for updates, synchronization, and certain platform features.

Question 16

Will the VR part of Vobling VR Fire Trainer disappear?

Accepted Answer

No. The VR mode will remain available. Passthrough and hand tracking are additional features that enable more immersive mixed reality experiences, while the traditional VR training experience continues to be fully supported.

Question 17

What headset settings do I need for updates?

Accepted Answer

To use passthrough and hand tracking on Meta headsets, please make sure the following settings are enabled:

Boundary/Guardian is turned on
Hand-tracking is enabled in the headset settings
Camera access and spatial features are allowed
The headset is updated to the latest software version
The play area has good lighting for optimal tracking performance

Question 18

Do I need a license to use the Vobling Training Platform?

Accepted Answer

Yes. A valid license is required to access and use the Vobling Training Platform, including the information and data stored within the platform.

Question 19

What happens in the Vobling Training Platform if I cancel one or more licenses?

Accepted Answer

As long as you have at least one active license, you will continue to have access to the Vobling Training Platform and its stored information.

Question 20

What happens to the information stored in the Vobling Training Platform after my license expires?

Accepted Answer

After 180 days of a cancelled or expired license, all stored data will be permanently removed from the platform. It is always possible to remove any and all personal data at any time, whether you have a valid license or not. More information can be found under the "Personal Data" tab in your accounts page

Question 21

Is the VR Fire Trainer suitable for various skill levels, or is it designed for specific expertise?

Accepted Answer

The Vobling VR Fire Trainer is crafted to accommodate all skill levels. Whether you're a beginner or more experienced, our diverse training programs and customizable features ensure an engaging and effective learning experience tailored to your specific needs.

Question 22

How do I reset a license key?

Accepted Answer

If you are an end-user who purchased your license through a reseller, please contact your dedicated reseller for assistance.
For resellers, you can now reset license keys directly within our Reseller Portal. Simply follow these steps:
Log in to the Reseller Portal.
Navigate to Reset License Key in the menu.
Enter the license key in the field under Input License Key.
Click Reset Now on the right side of the screen.

If you are a reseller and need any assistance, please don't hesitate to reach out to us at support@vobling.com.

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